Unleash - Client API returning 401 for some PRO subscribers – Incident details

All systems operational

Client API returning 401 for some PRO subscribers

Resolved
Partial outage
Started about 2 years agoLasted 24 minutes

Affected

app.unleash-hosted.com [EU region]

Partial outage from 11:00 AM to 11:24 AM

us.app.unleash-hosted.com [US region]

Partial outage from 11:00 AM to 11:24 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

    The issue was a bug in latest release affecting about 20% of pro-customers and caused the client API to return 401 also for valid client tokens.

    In most cases this will not affect the SDK as it remains a cached version of the configuration.

  • Monitoring
    Monitoring

    We completed reverting the release.

  • Identified
    Identified

    We are rolling back the release that caused this issue

  • Investigating
    Investigating

    We are currently investigating this incident.