Unleash Status - Incident history https://unleash.instatus.com Unleash Tue, 3 Feb 2026 09:45:06 +0000 Some customers on self-served have issues signing in. Type: Incident Duration: 30 minutes Affected Components: app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region] Feb 3, 09:45:06 GMT+0 - Investigating - We are currently investigating this incident. Feb 3, 09:46:45 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 3, 10:14:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>09:45:06</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>09:46:45</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>10:14:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Feb 2026 09:45:06 +0000 https://unleash.instatus.com/incident/cml6excl704pktgdt0l7tdoai https://unleash.instatus.com/incident/cml6excl704pktgdt0l7tdoai Sign-in page unreachable Type: Incident Duration: 38 minutes Affected Components: app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region] Jan 30, 21:17:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 30, 21:28:00 GMT+0 - Identified - we have identified the issue and working on an solution. Jan 30, 21:45:00 GMT+0 - Monitoring - We are seeing improvements on the sign-in at it looks healthy again. Jan 30, 21:55:00 GMT+0 - Resolved - All systems are fully operational again. It only impacted the sign-in of new users. No customer applications impacted. Type: Incident

Duration: 38 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>21:17:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>21:28:00</var> GMT+0</small><br><strong>Identified</strong> - we have identified the issue and working on an solution..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>21:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing improvements on the sign-in at it looks healthy again. .</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>21:55:00</var> GMT+0</small><br><strong>Resolved</strong> - All systems are fully operational again. It only impacted the sign-in of new users. No customer applications impacted. .</p> ]]> Thu, 30 Jan 2025 21:17:00 +0000 https://unleash.instatus.com/incident/cm6jvoj3g000110mqy0xzgi26 https://unleash.instatus.com/incident/cm6jvoj3g000110mqy0xzgi26 Features endpoint returning empty features for PRO customers. Type: Incident Duration: 1 hour and 10 minutes Affected Components: app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region] Nov 29, 10:15:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 29, 11:25:00 GMT+0 - Resolved - This incident has been resolved. It was due to an faulty change, only impacting some of our pro-customers. We will do a post-mortem to understand why this happens, how we can prevent it in the future and other improvements we should implement based on this incident. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>10:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>11:25:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. It was due to an faulty change, only impacting some of our pro-customers. We will do a post-mortem to understand why this happens, how we can prevent it in the future and other improvements we should implement based on this incident. .</p> ]]> Fri, 29 Nov 2024 10:15:00 +0000 https://unleash.instatus.com/incident/cm42nwvdc003lcmpk86nwfzew https://unleash.instatus.com/incident/cm42nwvdc003lcmpk86nwfzew Network connectivity issue Type: Incident Affected Components: app.unleash-hosted.com [EU region] Aug 23, 08:49:00 GMT+0 - Resolved - While upgrading kubernetes nodes, we had a blip of 30 seconds where the load balancer was not responding. This could have caused a few network timeouts on the client side that should have been retried by the SDKs. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>08:49:00</var> GMT+0</small><br><strong>Resolved</strong> - While upgrading kubernetes nodes, we had a blip of 30 seconds where the load balancer was not responding. This could have caused a few network timeouts on the client side that should have been retried by the SDKs..</p> ]]> Fri, 23 Aug 2024 08:49:00 +0000 https://unleash.instatus.com/incident/cm06hm2en002nq7dxdbz05ke0 https://unleash.instatus.com/incident/cm06hm2en002nq7dxdbz05ke0 UI Accessibility Issue in Feature Flag Overview Type: Incident Affected Components: app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region] Jan 26, 16:51:26 GMT+0 - Resolved - After a user report, we identified an issue where some users experienced that parts of the UI would become inaccessible if you attempted to hide an environment on the Feature Flag Overview screen. The issue has been identified and the fix has already been rolled out to the affected users. Type: Incident

Affected Components: ,

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>16:51:26</var> GMT+0</small><br><strong>Resolved</strong> - After a user report, we identified an issue where some users experienced that parts of the UI would become inaccessible if you attempted to hide an environment on the Feature Flag Overview screen. The issue has been identified and the fix has already been rolled out to the affected users..</p> ]]> Fri, 26 Jan 2024 16:51:26 +0000 https://unleash.instatus.com/incident/clruvr3w911601bfoeopprb81w https://unleash.instatus.com/incident/clruvr3w911601bfoeopprb81w Unleash UI unresponsive for pro customers Type: Incident Duration: 1 day and 10 hours Affected Components: app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region] Nov 27, 16:06:00 GMT+0 - Resolved - This incident started at 16:32 CEST and has been resolved at 17:06 CEST. Due to a bad release, the UI was not accessible. After identifying the issue, the faulty release was reverted and the UI was back to normal. The impact will be analyzed further Type: Incident

Duration: 1 day and 10 hours

Affected Components: ,

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>16:06:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident started at 16:32 CEST and has been resolved at 17:06 CEST. Due to a bad release, the UI was not accessible. After identifying the issue, the faulty release was reverted and the UI was back to normal. The impact will be analyzed further.</p> ]]> Mon, 27 Nov 2023 16:06:00 +0000 https://unleash.instatus.com/incident/clph41ktf81543bgn5lh5x9h1z https://unleash.instatus.com/incident/clph41ktf81543bgn5lh5x9h1z "Login with Google" does not work for PRO users. Type: Incident Duration: 1 hour and 8 minutes Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region] Nov 1, 09:09:55 GMT+0 - Investigating - We are currently investigating this incident. It affects PRO users using Google Auth. The workaround is to use username/password based login. Nov 1, 10:17:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>09:09:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. It affects PRO users using Google Auth. The workaround is to use username/password based login. .</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>10:17:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 1 Nov 2023 09:09:55 +0000 https://unleash.instatus.com/incident/clofjecqc147784bpogyb47nkpz https://unleash.instatus.com/incident/clofjecqc147784bpogyb47nkpz Degraded performance - Failure to load CSS Type: Incident Duration: 3 hours and 1 minute Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region] Aug 17, 09:51:23 GMT+0 - Investigating - Some users are reporting struggles with loading a CSS file. This prevents from viewing network tab and feature metrics. Investigation is in process Aug 17, 09:53:17 GMT+0 - Investigating - The CSS issues does not impact customers with an Enterprise contract. Aug 17, 12:52:04 GMT+0 - Resolved - This incident has been resolved. Aug 17, 10:25:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 3 hours and 1 minute

Affected Components: ,

<p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>09:51:23</var> GMT+0</small><br><strong>Investigating</strong> - Some users are reporting struggles with loading a CSS file. This prevents from viewing network tab and feature metrics. Investigation is in process.</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>09:53:17</var> GMT+0</small><br><strong>Investigating</strong> - The CSS issues does not impact customers with an Enterprise contract..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>12:52:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 17</var>, <var data-var='time'>10:25:24</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 17 Aug 2023 09:51:23 +0000 https://unleash.instatus.com/incident/cllezex2t144261b3om9dj3lbvf https://unleash.instatus.com/incident/cllezex2t144261b3om9dj3lbvf Degraded performance in EU Type: Incident Duration: 2 days and 17 hours Affected Components: app.unleash-hosted.com [EU region] Aug 15, 08:01:00 GMT+0 - Resolved - This incident has been resolved. Aug 15, 07:56:00 GMT+0 - Investigating - We had 5 minute of degraded performance during an infrastructure upgrade Type: Incident

Duration: 2 days and 17 hours

Affected Components:

<p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>08:01:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>07:56:00</var> GMT+0</small><br><strong>Investigating</strong> - We had 5 minute of degraded performance during an infrastructure upgrade.</p> ]]> Tue, 15 Aug 2023 07:56:00 +0000 https://unleash.instatus.com/incident/cllc0rfnb7480ban0f56zyvj8 https://unleash.instatus.com/incident/cllc0rfnb7480ban0f56zyvj8 Partial outage for some PRO customers Type: Incident Duration: 5 hours Affected Components: app.unleash-hosted.com [EU region] Jul 16, 19:28:00 GMT+0 - Identified - Failover for RDS database. Jul 16, 19:33:00 GMT+0 - Resolved - This incident auto-recovered. Our instances connected to the new failover RDS. Type: Incident

Duration: 5 hours

Affected Components:

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>19:28:00</var> GMT+0</small><br><strong>Identified</strong> - Failover for RDS database..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>19:33:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident auto-recovered. Our instances connected to the new failover RDS..</p> ]]> Sun, 16 Jul 2023 19:28:00 +0000 https://unleash.instatus.com/incident/clk5wufah178390o8of4yev1xrd https://unleash.instatus.com/incident/clk5wufah178390o8of4yev1xrd Client API returning 401 for some PRO subscribers Type: Incident Duration: 1 day Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region] May 11, 11:00:00 GMT+0 - Investigating - We are currently investigating this incident. May 11, 11:20:00 GMT+0 - Monitoring - We completed reverting the release. May 11, 11:24:00 GMT+0 - Resolved - This incident has been resolved. The issue was a bug in latest release affecting about 20% of pro-customers and caused the client API to return 401 also for valid client tokens. In most cases this will not affect the SDK as it remains a cached version of the configuration. May 11, 11:10:00 GMT+0 - Identified - We are rolling back the release that caused this issue Type: Incident

Duration: 1 day

Affected Components: ,

<p><small>May <var data-var='date'> 11</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>11:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - We completed reverting the release. .</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>11:24:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The issue was a bug in latest release affecting about 20% of pro-customers and caused the client API to return 401 also for valid client tokens. In most cases this will not affect the SDK as it remains a cached version of the configuration..</p> <p><small>May <var data-var='date'> 11</var>, <var data-var='time'>11:10:00</var> GMT+0</small><br><strong>Identified</strong> - We are rolling back the release that caused this issue.</p> ]]> Thu, 11 May 2023 11:00:00 +0000 https://unleash.instatus.com/incident/clhj1nbdk1505458symzagshqp9f https://unleash.instatus.com/incident/clhj1nbdk1505458symzagshqp9f Bug in frontend api for 25% of our users Type: Incident Duration: 23 hours and 45 minutes Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region] Mar 2, 12:45:00 GMT+0 - Resolved - This incident has been resolved. Mar 2, 12:15:00 GMT+0 - Identified - On 01/03/2023 we rolled out new functionality to allow users to retrieve all toggles from the frontend-api, including those who evaluated to false. This introduced a severe bug that would ignore strategies if a feature was enabled in an environment. This was brought to our attention and identified at 13:15 on 02/03/2023. We then disabled the feature flag and the endpoint starting working as expected. Type: Incident

Duration: 23 hours and 45 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>12:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>12:15:00</var> GMT+0</small><br><strong>Identified</strong> - On 01/03/2023 we rolled out new functionality to allow users to retrieve all toggles from the frontend-api, including those who evaluated to false. This introduced a severe bug that would ignore strategies if a feature was enabled in an environment. This was brought to our attention and identified at 13:15 on 02/03/2023. We then disabled the feature flag and the endpoint starting working as expected..</p> ]]> Thu, 2 Mar 2023 12:15:00 +0000 https://unleash.instatus.com/incident/cler6lcw2273276hgoua4gy0okg https://unleash.instatus.com/incident/cler6lcw2273276hgoua4gy0okg Urgent maintenance needed in kubernetes clusters. Type: Maintenance Duration: 15 minutes Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region] Dec 16, 09:20:01 GMT+0 - Identified - Maintenance is now in progress Dec 16, 09:35:00 GMT+0 - Completed - Maintenance has completed successfully Dec 16, 09:20:00 GMT+0 - Identified - We are going to roll out a patch to increase the stability of our Kubernetes clusters. This may lead to a few 502 responses during the upgrade. The Unleash clients are designed to mitigate this, and will catch up within the next poll cycle. Type: Maintenance

Duration: 15 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>09:20:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>09:35:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>09:20:00</var> GMT+0</small><br><strong>Identified</strong> - We are going to roll out a patch to increase the stability of our Kubernetes clusters. This may lead to a few 502 responses during the upgrade. The Unleash clients are designed to mitigate this, and will catch up within the next poll cycle. .</p> ]]> Fri, 16 Dec 2022 09:20:00 +0000 https://unleash.instatus.com/maintenance/clbqashnm2830i0omlhie6c6j https://unleash.instatus.com/maintenance/clbqashnm2830i0omlhie6c6j RDS cluster upgrade Type: Maintenance Duration: 30 minutes Affected Components: app.unleash-hosted.com [EU region] Nov 10, 06:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance. The service will be unstable for about 2 minutes during fail over for about 20% of our customers in eu region. Nov 10, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 10, 06:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance. The service will be unstable for about 2 minutes during fail over for about 20% of our customers in eu region..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 10 Nov 2022 06:00:00 +0000 https://unleash.instatus.com/maintenance/cla8cqdal18446h6lnhqq83wnc https://unleash.instatus.com/maintenance/cla8cqdal18446h6lnhqq83wnc EU region down due to miss-configure load-balancer Type: Incident Duration: 11 minutes Affected Components: app.unleash-hosted.com [EU region] Oct 18, 08:39:41 GMT+0 - Resolved - We just resolved the issue! Oct 18, 08:25:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 18, 08:30:18 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 18, 08:37:29 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 11 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>08:39:41</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>08:25:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>08:30:18</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>08:37:29</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Tue, 18 Oct 2022 08:25:00 +0000 https://unleash.instatus.com/incident/cl9dy1s8z12824mknaqphwl3kt https://unleash.instatus.com/incident/cl9dy1s8z12824mknaqphwl3kt One customer instance experience high 502 rates Type: Incident Duration: 3 hours Affected Components: app.unleash-hosted.com [EU region] Oct 6, 16:59:00 GMT+0 - Resolved - We are continuing to work on a fix for this incident. Our data shows it only impacted a single customer in the EU region. We will do a post-mortem to understand why this happened and how we can improve our alerting system to catch this earlier. Type: Incident

Duration: 3 hours

Affected Components:

<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>16:59:00</var> GMT+0</small><br><strong>Resolved</strong> - We are continuing to work on a fix for this incident. Our data shows it only impacted a single customer in the EU region. We will do a post-mortem to understand why this happened and how we can improve our alerting system to catch this earlier. .</p> ]]> Thu, 6 Oct 2022 16:59:00 +0000 https://unleash.instatus.com/incident/cl8xawgnt56832hyoaafxej1na https://unleash.instatus.com/incident/cl8xawgnt56832hyoaafxej1na During upgrade some instances in EU is crashing. Type: Incident Duration: 23 minutes Affected Components: app.unleash-hosted.com [EU region] Aug 5, 11:00:00 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Aug 5, 10:46:00 GMT+0 - Investigating - We deployed a new version of Unleash and experience some issues for some of our customers. Aug 5, 10:56:00 GMT+0 - Identified - We identified a the root cause and working on rolling out a fix. Aug 5, 11:08:53 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:46:00</var> GMT+0</small><br><strong>Investigating</strong> - We deployed a new version of Unleash and experience some issues for some of our customers. .</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:56:00</var> GMT+0</small><br><strong>Identified</strong> - We identified a the root cause and working on rolling out a fix. .</p> <p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>11:08:53</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Fri, 5 Aug 2022 10:46:00 +0000 https://unleash.instatus.com/incident/cl6gcszn79098wsom18fu43pb https://unleash.instatus.com/incident/cl6gcszn79098wsom18fu43pb Certificate issue for "app.unleash-hosted.com" Type: Incident Duration: 26 minutes Affected Components: app.unleash-hosted.com [EU region] Apr 11, 09:04:00 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Apr 11, 09:01:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 11, 09:01:00 GMT+0 - Resolved - We just resolved the issue! Apr 11, 09:10:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 26 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:04:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:01:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:01:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>09:10:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Mon, 11 Apr 2022 09:01:00 +0000 https://unleash.instatus.com/incident/cl1uic4y8182569f4ogc06juruo https://unleash.instatus.com/incident/cl1uic4y8182569f4ogc06juruo RDS cluster maintenance in US region. Type: Maintenance Duration: 30 minutes Affected Components: us.app.unleash-hosted.com [US region] Mar 29, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully Mar 29, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 29, 11:00:00 GMT+0 - Identified - We are planning for a scheduled RDS cluster maintenance. This is necessary to perform necessary security patches and increase our capacity due to increased demand. Some customers may notice a small glitch (30-120s) during the fail-over on their Unleash Instance. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled RDS cluster maintenance. This is necessary to perform necessary security patches and increase our capacity due to increased demand. Some customers may notice a small glitch (30-120s) during the fail-over on their Unleash Instance. .</p> ]]> Tue, 29 Mar 2022 11:00:00 +0000 https://unleash.instatus.com/maintenance/cl1aqlzd6892658c1n1eq27uiad https://unleash.instatus.com/maintenance/cl1aqlzd6892658c1n1eq27uiad RDS cluster upgrade (3/3) Type: Maintenance Duration: 20 minutes Affected Components: app.unleash-hosted.com [EU region] Mar 15, 12:29:42 GMT+0 - Completed - Maintenance has completed successfully. Mar 15, 12:09:13 GMT+0 - Identified - We are upgrading the last database clusters. It might give a few failing requests for some customers in the EU region during the fail-over. Mar 15, 12:10:57 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>12:29:42</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>12:09:13</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading the last database clusters. It might give a few failing requests for some customers in the EU region during the fail-over. .</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>12:10:57</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Tue, 15 Mar 2022 12:09:13 +0000 https://unleash.instatus.com/maintenance/cl0s3f5dk277359e4oe8has85fc https://unleash.instatus.com/maintenance/cl0s3f5dk277359e4oe8has85fc Some failing instances in EU region Type: Incident Duration: 21 minutes Affected Components: app.unleash-hosted.com [EU region] Mar 10, 11:44:00 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Mar 10, 11:44:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 10, 11:44:00 GMT+0 - Identified - The issue seems to be a Load balance miss-configuration affecting about 10% of customers in the EU region. We are applying a fix now. Mar 10, 12:05:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:44:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:44:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:44:00</var> GMT+0</small><br><strong>Identified</strong> - The issue seems to be a Load balance miss-configuration affecting about 10% of customers in the EU region. We are applying a fix now. .</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>12:05:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Thu, 10 Mar 2022 11:44:00 +0000 https://unleash.instatus.com/incident/cl0ky33vb217465dsojg3kkshep https://unleash.instatus.com/incident/cl0ky33vb217465dsojg3kkshep RDS cluster upgrade Type: Maintenance Duration: 14 minutes Affected Components: app.unleash-hosted.com [EU region] Mar 10, 11:22:50 GMT+0 - Completed - Maintenance has completed successfully. Mar 10, 11:08:23 GMT+0 - Identified - We are upgrading a second RDS clusters in the EU region. This may give a short disruption to about 15% of our customers during the fail-over. Mar 10, 11:08:23 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 14 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:22:50</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:08:23</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading a second RDS clusters in the EU region. This may give a short disruption to about 15% of our customers during the fail-over. .</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>11:08:23</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Thu, 10 Mar 2022 11:08:23 +0000 https://unleash.instatus.com/maintenance/cl0kw0p8m169248dsoj8pp97bbx https://unleash.instatus.com/maintenance/cl0kw0p8m169248dsoj8pp97bbx Upgrade RDS cluster Type: Maintenance Duration: 11 minutes Affected Components: app.unleash-hosted.com [EU region] Mar 10, 09:18:48 GMT+0 - Identified - Maintenance is now in progress. Mar 10, 09:18:00 GMT+0 - Identified - We are upgrading one of our RDS clusters in the EU region. It may give a short disruption to about 20% of our customers during the fail-over. Mar 10, 09:28:53 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 11 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>09:18:48</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>09:18:00</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading one of our RDS clusters in the EU region. It may give a short disruption to about 20% of our customers during the fail-over. .</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>09:28:53</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 10 Mar 2022 09:20:00 +0000 https://unleash.instatus.com/maintenance/cl0ks171t89337dsojhqui61cl https://unleash.instatus.com/maintenance/cl0ks171t89337dsojhqui61cl Database maintenance. Type: Maintenance Duration: 1 hour and 4 minutes Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region] Dec 16, 08:20:00 GMT+0 - Identified - Maintenance is now in progress. Dec 16, 09:23:47 GMT+0 - Completed - Maintenance has completed successfully. Dec 16, 07:20:00 GMT+0 - Identified - We are currently patching our database cluster. Some customers might experience a small glitch during fail-over. Type: Maintenance

Duration: 1 hour and 4 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>08:20:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>09:23:47</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>07:20:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently patching our database cluster. Some customers might experience a small glitch during fail-over. .</p> ]]> Thu, 16 Dec 2021 08:20:00 +0000 https://unleash.instatus.com/maintenance/ckx8ou4o128297sldocjhpelr https://unleash.instatus.com/maintenance/ckx8ou4o128297sldocjhpelr Database outage Type: Incident Duration: 1 day and 15 hours Affected Components: app.unleash-hosted.com [EU region] Sep 2, 16:05:00 GMT+0 - Monitoring - We restored the database cluster successfully. Unleash instances should be coming up shortly. Sep 2, 15:38:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 2, 15:45:00 GMT+0 - Identified - We started restoring the database cluster. It affects ~20% of pro customers in EU region. Sep 2, 16:10:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 1 day and 15 hours

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>16:05:00</var> GMT+0</small><br><strong>Monitoring</strong> - We restored the database cluster successfully. Unleash instances should be coming up shortly..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:38:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Identified</strong> - We started restoring the database cluster. It affects ~20% of pro customers in EU region..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>16:10:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Thu, 2 Sep 2021 15:38:00 +0000 https://unleash.instatus.com/incident/ckt34u32u708218in0jtylayyg https://unleash.instatus.com/incident/ckt34u32u708218in0jtylayyg Release of 4.1.0 with bad configuration. Type: Incident Duration: 6 minutes Affected Components: app.unleash-hosted.com [EU region] Aug 31, 19:31:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 31, 19:35:00 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. It affected all pro customers in the EU region. The API was up all the time, but the Admin UI was unavailable for a few minutes for some customers. Aug 31, 19:30:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 31, 19:36:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>19:31:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>19:35:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result. It affected all pro customers in the EU region. The API was up all the time, but the Admin UI was unavailable for a few minutes for some customers. .</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>19:36:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Tue, 31 Aug 2021 19:30:00 +0000 https://unleash.instatus.com/incident/ckt0h3y3v913127on28zx95cqb https://unleash.instatus.com/incident/ckt0h3y3v913127on28zx95cqb Admin UI failing to load static assets Type: Incident Duration: 3 days and 8 hours Affected Components: app.unleash-hosted.com [EU region] Jul 20, 13:14:00 GMT+0 - Identified - We started to work on a fix for this incident. Jul 20, 13:01:00 GMT+0 - Investigating - We are getting reports that the Admin UI is rendering a blank page. Jul 20, 14:21:00 GMT+0 - Resolved - The incident has been resolved. The issue was related to a deployment of our static assets which failed, even if AWS CodeDeploy reported the deployment as successful. The consequence was that the Unleash Admin UI available for some of our PRO customers in the EU region. This incident did not affect the API and the customer applications connected was not impacted. Enterprise customers was not affected by this issue. Jul 20, 14:05:00 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 3 days and 8 hours

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>13:14:00</var> GMT+0</small><br><strong>Identified</strong> - We started to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>13:01:00</var> GMT+0</small><br><strong>Investigating</strong> - We are getting reports that the Admin UI is rendering a blank page. .</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>14:21:00</var> GMT+0</small><br><strong>Resolved</strong> - The incident has been resolved. The issue was related to a deployment of our static assets which failed, even if AWS CodeDeploy reported the deployment as successful. The consequence was that the Unleash Admin UI available for some of our PRO customers in the EU region. This incident did not affect the API and the customer applications connected was not impacted. Enterprise customers was not affected by this issue..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>14:05:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Tue, 20 Jul 2021 13:01:00 +0000 https://unleash.instatus.com/incident/ckrc5d66z1219978dopc8gnz1ts https://unleash.instatus.com/incident/ckrc5d66z1219978dopc8gnz1ts Some customers experience issues Type: Incident Duration: 16 minutes Affected Components: app.unleash-hosted.com [EU region] May 28, 12:02:00 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. May 28, 11:55:00 GMT+0 - Identified - We have identified a fix for the issue and are now applying it to our cluster. May 28, 12:06:00 GMT+0 - Resolved - We just resolved the issue! May 28, 11:50:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>12:02:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>11:55:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified a fix for the issue and are now applying it to our cluster. .</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>12:06:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>11:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 28 May 2021 11:50:00 +0000 https://unleash.instatus.com/incident/ckp8hw82r4164609on3uumjbfd6 https://unleash.instatus.com/incident/ckp8hw82r4164609on3uumjbfd6 DNS lookup issues Type: Incident Duration: 4 hours and 55 minutes Affected Components: www.getunleash.io, docs.getunleash.io, app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region] Jan 4, 18:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 4, 22:55:00 GMT+0 - Resolved - Our DNS provider just resolved the issue! Jan 4, 18:50:00 GMT+0 - Identified - Our DNS provide is experiencing a DDoS Attack affecting mostly customers outside Europe. It does not affect existing connections, but can make it difficult to resolve our DNS from a new location. Type: Incident

Duration: 4 hours and 55 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>22:55:00</var> GMT+0</small><br><strong>Resolved</strong> - Our DNS provider just resolved the issue!.</p> <p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:50:00</var> GMT+0</small><br><strong>Identified</strong> - Our DNS provide is experiencing a DDoS Attack affecting mostly customers outside Europe. It does not affect existing connections, but can make it difficult to resolve our DNS from a new location. .</p> ]]> Mon, 4 Jan 2021 18:00:00 +0000 https://unleash.instatus.com/incident/ckp8i43ut5303309on3bqctfppw https://unleash.instatus.com/incident/ckp8i43ut5303309on3bqctfppw