tag:unleash.instatus.com,2005:/history Unleash Status - Incident history 2026-02-03T09:45:06.530+00:00 Unleash tag:unleash.instatus.com,2005:Incident/cml6excl704pktgdt0l7tdoai 2026-02-03T09:45:06.530+00:00 2026-02-03T09:45:06.530+00:00 Some customers on self-served have issues signing in. Type: Incident

Duration: 30 minutes

Affected Components: app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region]

Feb 3, 09:45:06 GMT+0
Investigating - We are currently investigating this incident..

Feb 3, 09:46:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 3, 10:14:59 GMT+0
Resolved - This incident has been resolved..

]]> tag:unleash.instatus.com,2005:Incident/cm6jvoj3g000110mqy0xzgi26 2025-01-30T21:17:00.000+00:00 2025-01-30T21:17:00.000+00:00 Sign-in page unreachable Type: Incident

Duration: 38 minutes

Affected Components: app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region]

Jan 30, 21:17:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 30, 21:28:00 GMT+0
Identified - we have identified the issue and working on an solution..

Jan 30, 21:45:00 GMT+0
Monitoring - We are seeing improvements on the sign-in at it looks healthy again. .

Jan 30, 21:55:00 GMT+0
Resolved - All systems are fully operational again. It only impacted the sign-in of new users. No customer applications impacted. .

]]> tag:unleash.instatus.com,2005:Incident/cm42nwvdc003lcmpk86nwfzew 2024-11-29T10:15:00.000+00:00 2024-11-29T10:15:00.000+00:00 Features endpoint returning empty features for PRO customers. Type: Incident

Duration: 1 hour and 10 minutes

Affected Components: app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region]

Nov 29, 10:15:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 29, 11:25:00 GMT+0
Resolved - This incident has been resolved. It was due to an faulty change, only impacting some of our pro-customers. We will do a post-mortem to understand why this happens, how we can prevent it in the future and other improvements we should implement based on this incident. .

]]> tag:unleash.instatus.com,2005:Incident/cm06hm2en002nq7dxdbz05ke0 2024-08-23T08:49:00.000+00:00 2024-08-23T08:49:00.000+00:00 Network connectivity issue Type: Incident

Affected Components: app.unleash-hosted.com [EU region]

Aug 23, 08:49:00 GMT+0
Resolved - While upgrading kubernetes nodes, we had a blip of 30 seconds where the load balancer was not responding. This could have caused a few network timeouts on the client side that should have been retried by the SDKs..

]]> tag:unleash.instatus.com,2005:Incident/clruvr3w911601bfoeopprb81w 2024-01-26T16:51:26.394+00:00 2024-01-26T16:51:26.394+00:00 UI Accessibility Issue in Feature Flag Overview Type: Incident

Affected Components: app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region]

Jan 26, 16:51:26 GMT+0
Resolved - After a user report, we identified an issue where some users experienced that parts of the UI would become inaccessible if you attempted to hide an environment on the Feature Flag Overview screen. The issue has been identified and the fix has already been rolled out to the affected users..

]]> tag:unleash.instatus.com,2005:Incident/clph41ktf81543bgn5lh5x9h1z 2023-11-27T16:06:00.000+00:00 2023-11-27T16:06:00.000+00:00 Unleash UI unresponsive for pro customers Type: Incident

Duration: 1 day and 10 hours

Affected Components: app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region]

Nov 27, 16:06:00 GMT+0
Resolved - This incident started at 16:32 CEST and has been resolved at 17:06 CEST. Due to a bad release, the UI was not accessible. After identifying the issue, the faulty release was reverted and the UI was back to normal. The impact will be analyzed further.

]]> tag:unleash.instatus.com,2005:Incident/clofjecqc147784bpogyb47nkpz 2023-11-01T09:09:55.678+00:00 2023-11-01T09:09:55.678+00:00 "Login with Google" does not work for PRO users. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region]

Nov 1, 09:09:55 GMT+0
Investigating - We are currently investigating this incident. It affects PRO users using Google Auth. The workaround is to use username/password based login. .

Nov 1, 10:17:47 GMT+0
Resolved - This incident has been resolved..

]]> tag:unleash.instatus.com,2005:Incident/cllezex2t144261b3om9dj3lbvf 2023-08-17T09:51:23.972+00:00 2023-08-17T09:51:23.972+00:00 Degraded performance - Failure to load CSS Type: Incident

Duration: 3 hours and 1 minute

Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region]

Aug 17, 09:51:23 GMT+0
Investigating - Some users are reporting struggles with loading a CSS file. This prevents from viewing network tab and feature metrics. Investigation is in process.

Aug 17, 09:53:17 GMT+0
Investigating - The CSS issues does not impact customers with an Enterprise contract..

Aug 17, 12:52:04 GMT+0
Resolved - This incident has been resolved..

Aug 17, 10:25:24 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:unleash.instatus.com,2005:Incident/cllc0rfnb7480ban0f56zyvj8 2023-08-15T07:56:00.000+00:00 2023-08-15T08:01:00.000+00:00 Degraded performance in EU Type: Incident

Duration: 2 days and 17 hours

Affected Components: app.unleash-hosted.com [EU region]

Aug 15, 08:01:00 GMT+0
Resolved - This incident has been resolved..

Aug 15, 07:56:00 GMT+0
Investigating - We had 5 minute of degraded performance during an infrastructure upgrade.

]]> tag:unleash.instatus.com,2005:Incident/clk5wufah178390o8of4yev1xrd 2023-07-16T19:28:00.000+00:00 2023-07-16T19:28:00.000+00:00 Partial outage for some PRO customers Type: Incident

Duration: 5 hours

Affected Components: app.unleash-hosted.com [EU region]

Jul 16, 19:28:00 GMT+0
Identified - Failover for RDS database..

Jul 16, 19:33:00 GMT+0
Resolved - This incident auto-recovered. Our instances connected to the new failover RDS..

]]> tag:unleash.instatus.com,2005:Incident/clhj1nbdk1505458symzagshqp9f 2023-05-11T11:00:00.000+00:00 2023-05-11T11:00:00.000+00:00 Client API returning 401 for some PRO subscribers Type: Incident

Duration: 1 day

Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region]

May 11, 11:00:00 GMT+0
Investigating - We are currently investigating this incident..

May 11, 11:20:00 GMT+0
Monitoring - We completed reverting the release. .

May 11, 11:24:00 GMT+0
Resolved - This incident has been resolved. The issue was a bug in latest release affecting about 20% of pro-customers and caused the client API to return 401 also for valid client tokens. In most cases this will not affect the SDK as it remains a cached version of the configuration..

May 11, 11:10:00 GMT+0
Identified - We are rolling back the release that caused this issue.

]]> tag:unleash.instatus.com,2005:Incident/cler6lcw2273276hgoua4gy0okg 2023-03-02T12:15:00.000+00:00 2023-03-02T12:45:00.000+00:00 Bug in frontend api for 25% of our users Type: Incident

Duration: 23 hours and 45 minutes

Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region]

Mar 2, 12:45:00 GMT+0
Resolved - This incident has been resolved..

Mar 2, 12:15:00 GMT+0
Identified - On 01/03/2023 we rolled out new functionality to allow users to retrieve all toggles from the frontend-api, including those who evaluated to false. This introduced a severe bug that would ignore strategies if a feature was enabled in an environment. This was brought to our attention and identified at 13:15 on 02/03/2023. We then disabled the feature flag and the endpoint starting working as expected..

]]> tag:unleash.instatus.com,2005:Maintenance/clbqashnm2830i0omlhie6c6j 2022-12-16T09:20:00.000+00:00 2022-12-16T09:20:01.000+00:00 Urgent maintenance needed in kubernetes clusters. Type: Maintenance

Duration: 15 minutes

Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region]

Dec 16, 09:20:01 GMT+0
Identified - Maintenance is now in progress.

Dec 16, 09:35:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 16, 09:20:00 GMT+0
Identified - We are going to roll out a patch to increase the stability of our Kubernetes clusters. This may lead to a few 502 responses during the upgrade. The Unleash clients are designed to mitigate this, and will catch up within the next poll cycle. .

]]> tag:unleash.instatus.com,2005:Maintenance/cla8cqdal18446h6lnhqq83wnc 2022-11-10T06:00:00.000+00:00 2022-11-10T06:00:00.000+00:00 RDS cluster upgrade Type: Maintenance

Duration: 30 minutes

Affected Components: app.unleash-hosted.com [EU region]

Nov 10, 06:00:00 GMT+0
Identified - We are planning for a scheduled maintenance. The service will be unstable for about 2 minutes during fail over for about 20% of our customers in eu region..

Nov 10, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 10, 06:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:unleash.instatus.com,2005:Incident/cl9dy1s8z12824mknaqphwl3kt 2022-10-18T08:25:00.000+00:00 2022-10-18T08:39:41.515+00:00 EU region down due to miss-configure load-balancer Type: Incident

Duration: 11 minutes

Affected Components: app.unleash-hosted.com [EU region]

Oct 18, 08:39:41 GMT+0
Resolved - We just resolved the issue!.

Oct 18, 08:25:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 18, 08:30:18 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 18, 08:37:29 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

]]> tag:unleash.instatus.com,2005:Incident/cl8xawgnt56832hyoaafxej1na 2022-10-06T16:59:00.000+00:00 2022-10-06T16:59:00.000+00:00 One customer instance experience high 502 rates Type: Incident

Duration: 3 hours

Affected Components: app.unleash-hosted.com [EU region]

Oct 6, 16:59:00 GMT+0
Resolved - We are continuing to work on a fix for this incident. Our data shows it only impacted a single customer in the EU region. We will do a post-mortem to understand why this happened and how we can improve our alerting system to catch this earlier. .

]]> tag:unleash.instatus.com,2005:Incident/cl6gcszn79098wsom18fu43pb 2022-08-05T10:46:00.000+00:00 2022-08-05T11:00:00.000+00:00 During upgrade some instances in EU is crashing. Type: Incident

Duration: 23 minutes

Affected Components: app.unleash-hosted.com [EU region]

Aug 5, 11:00:00 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Aug 5, 10:46:00 GMT+0
Investigating - We deployed a new version of Unleash and experience some issues for some of our customers. .

Aug 5, 10:56:00 GMT+0
Identified - We identified a the root cause and working on rolling out a fix. .

Aug 5, 11:08:53 GMT+0
Resolved - We just resolved the issue!.

]]> tag:unleash.instatus.com,2005:Incident/cl1uic4y8182569f4ogc06juruo 2022-04-11T09:01:00.000+00:00 2022-04-11T09:04:00.000+00:00 Certificate issue for "app.unleash-hosted.com" Type: Incident

Duration: 26 minutes

Affected Components: app.unleash-hosted.com [EU region]

Apr 11, 09:04:00 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Apr 11, 09:01:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 11, 09:01:00 GMT+0
Resolved - We just resolved the issue!.

Apr 11, 09:10:00 GMT+0
Resolved - We just resolved the issue!.

]]> tag:unleash.instatus.com,2005:Maintenance/cl1aqlzd6892658c1n1eq27uiad 2022-03-29T11:00:00.000+00:00 2022-03-29T11:30:00.000+00:00 RDS cluster maintenance in US region. Type: Maintenance

Duration: 30 minutes

Affected Components: us.app.unleash-hosted.com [US region]

Mar 29, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 29, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 29, 11:00:00 GMT+0
Identified - We are planning for a scheduled RDS cluster maintenance. This is necessary to perform necessary security patches and increase our capacity due to increased demand. Some customers may notice a small glitch (30-120s) during the fail-over on their Unleash Instance. .

]]> tag:unleash.instatus.com,2005:Maintenance/cl0s3f5dk277359e4oe8has85fc 2022-03-15T12:09:13.474+00:00 2022-03-15T12:29:42.653+00:00 RDS cluster upgrade (3/3) Type: Maintenance

Duration: 20 minutes

Affected Components: app.unleash-hosted.com [EU region]

Mar 15, 12:29:42 GMT+0
Completed - Maintenance has completed successfully..

Mar 15, 12:09:13 GMT+0
Identified - We are upgrading the last database clusters. It might give a few failing requests for some customers in the EU region during the fail-over. .

Mar 15, 12:10:57 GMT+0
Identified - Maintenance is now in progress..

]]> tag:unleash.instatus.com,2005:Incident/cl0ky33vb217465dsojg3kkshep 2022-03-10T11:44:00.000+00:00 2022-03-10T11:44:00.000+00:00 Some failing instances in EU region Type: Incident

Duration: 21 minutes

Affected Components: app.unleash-hosted.com [EU region]

Mar 10, 11:44:00 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Mar 10, 11:44:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 10, 11:44:00 GMT+0
Identified - The issue seems to be a Load balance miss-configuration affecting about 10% of customers in the EU region. We are applying a fix now. .

Mar 10, 12:05:00 GMT+0
Resolved - We just resolved the issue!.

]]> tag:unleash.instatus.com,2005:Maintenance/cl0kw0p8m169248dsoj8pp97bbx 2022-03-10T11:08:23.985+00:00 2022-03-10T11:22:50.435+00:00 RDS cluster upgrade Type: Maintenance

Duration: 14 minutes

Affected Components: app.unleash-hosted.com [EU region]

Mar 10, 11:22:50 GMT+0
Completed - Maintenance has completed successfully..

Mar 10, 11:08:23 GMT+0
Identified - We are upgrading a second RDS clusters in the EU region. This may give a short disruption to about 15% of our customers during the fail-over. .

Mar 10, 11:08:23 GMT+0
Identified - Maintenance is now in progress..

]]> tag:unleash.instatus.com,2005:Maintenance/cl0ks171t89337dsojhqui61cl 2022-03-10T09:20:00.000+00:00 2022-03-10T09:18:48.469+00:00 Upgrade RDS cluster Type: Maintenance

Duration: 11 minutes

Affected Components: app.unleash-hosted.com [EU region]

Mar 10, 09:18:48 GMT+0
Identified - Maintenance is now in progress..

Mar 10, 09:18:00 GMT+0
Identified - We are upgrading one of our RDS clusters in the EU region. It may give a short disruption to about 20% of our customers during the fail-over. .

Mar 10, 09:28:53 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:unleash.instatus.com,2005:Maintenance/ckx8ou4o128297sldocjhpelr 2021-12-16T08:20:00.000+00:00 2021-12-16T08:20:00.000+00:00 Database maintenance. Type: Maintenance

Duration: 1 hour and 4 minutes

Affected Components: us.app.unleash-hosted.com [US region], app.unleash-hosted.com [EU region]

Dec 16, 08:20:00 GMT+0
Identified - Maintenance is now in progress..

Dec 16, 09:23:47 GMT+0
Completed - Maintenance has completed successfully..

Dec 16, 07:20:00 GMT+0
Identified - We are currently patching our database cluster. Some customers might experience a small glitch during fail-over. .

]]> tag:unleash.instatus.com,2005:Incident/ckt34u32u708218in0jtylayyg 2021-09-02T15:38:00.000+00:00 2021-09-02T16:05:00.000+00:00 Database outage Type: Incident

Duration: 1 day and 15 hours

Affected Components: app.unleash-hosted.com [EU region]

Sep 2, 16:05:00 GMT+0
Monitoring - We restored the database cluster successfully. Unleash instances should be coming up shortly..

Sep 2, 15:38:00 GMT+0
Investigating - We are currently investigating this incident..

Sep 2, 15:45:00 GMT+0
Identified - We started restoring the database cluster. It affects ~20% of pro customers in EU region..

Sep 2, 16:10:00 GMT+0
Resolved - We just resolved the issue!.

]]> tag:unleash.instatus.com,2005:Incident/ckt0h3y3v913127on28zx95cqb 2021-08-31T19:30:00.000+00:00 2021-08-31T19:31:00.000+00:00 Release of 4.1.0 with bad configuration. Type: Incident

Duration: 6 minutes

Affected Components: app.unleash-hosted.com [EU region]

Aug 31, 19:31:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 31, 19:35:00 GMT+0
Monitoring - We implemented a fix and currently monitoring the result. It affected all pro customers in the EU region. The API was up all the time, but the Admin UI was unavailable for a few minutes for some customers. .

Aug 31, 19:30:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 31, 19:36:00 GMT+0
Resolved - We just resolved the issue!.

]]> tag:unleash.instatus.com,2005:Incident/ckrc5d66z1219978dopc8gnz1ts 2021-07-20T13:01:00.000+00:00 2021-07-20T13:14:00.000+00:00 Admin UI failing to load static assets Type: Incident

Duration: 3 days and 8 hours

Affected Components: app.unleash-hosted.com [EU region]

Jul 20, 13:14:00 GMT+0
Identified - We started to work on a fix for this incident..

Jul 20, 13:01:00 GMT+0
Investigating - We are getting reports that the Admin UI is rendering a blank page. .

Jul 20, 14:21:00 GMT+0
Resolved - The incident has been resolved. The issue was related to a deployment of our static assets which failed, even if AWS CodeDeploy reported the deployment as successful. The consequence was that the Unleash Admin UI available for some of our PRO customers in the EU region. This incident did not affect the API and the customer applications connected was not impacted. Enterprise customers was not affected by this issue..

Jul 20, 14:05:00 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

]]> tag:unleash.instatus.com,2005:Incident/ckp8hw82r4164609on3uumjbfd6 2021-05-28T11:50:00.000+00:00 2021-05-28T12:02:00.000+00:00 Some customers experience issues Type: Incident

Duration: 16 minutes

Affected Components: app.unleash-hosted.com [EU region]

May 28, 12:02:00 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

May 28, 11:55:00 GMT+0
Identified - We have identified a fix for the issue and are now applying it to our cluster. .

May 28, 12:06:00 GMT+0
Resolved - We just resolved the issue!.

May 28, 11:50:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:unleash.instatus.com,2005:Incident/ckp8i43ut5303309on3bqctfppw 2021-01-04T18:00:00.000+00:00 2021-01-04T18:00:00.000+00:00 DNS lookup issues Type: Incident

Duration: 4 hours and 55 minutes

Affected Components: www.getunleash.io, docs.getunleash.io, app.unleash-hosted.com [EU region], us.app.unleash-hosted.com [US region]

Jan 4, 18:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 4, 22:55:00 GMT+0
Resolved - Our DNS provider just resolved the issue!.

Jan 4, 18:50:00 GMT+0
Identified - Our DNS provide is experiencing a DDoS Attack affecting mostly customers outside Europe. It does not affect existing connections, but can make it difficult to resolve our DNS from a new location. .

]]>